EXECUTIVE SUMMARY

 

Dynamic and results-driven IT executive with a distinguished track record in digital technology transformation, infrastructure leadership, and service governance. Expert in strategic planning, operational excellence, and technological advancements, with significant achievements in global data center consolidation, cloud solutions management, and corporate separations. ITIL-certified, demonstrating proficiency in managing high-pressure, fast-paced environments and leading multi-tiered organizational programs. Skilled in aligning technology initiatives with business objectives, enhancing operational efficiency, and improving customer experience. Adept at negotiating strategic technology partnerships, managing substantial budgets, and leading cohesive, cross-functional teams. Recognized for exceptional leadership during crises and large-scale transitions, including COVID-19 pandemic response and international business divestitures. Prepared to drive global technology growth and innovation at the executive level.

 

 

SKILLS

• ITIL Certification                                 •     Core Infrastructure                              •     Mergers & Acquisitions

• Cloud Solutions Management            •     Virtualization Strategy                         •     ServiceNow Expertise

• Strategic Planning                              •     Cross Functional Team Leadership    •     Modernization and Transformation

• Services Delivery                                •     Network Architecture                          •     Operations Management

 

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Work Experience

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Director, Service Governance Office

January 2024 - Present | Otis Elevator Company World Headquarters (former portfolio company of United Technologies)

• Service Governance Establishment: Created a robust service governance and service excellence organization, refining best practices and frameworks and exceeding operational excellence benchmarks.

• Leadership in Global Platform Management: Guided strategic programs for OTIS's global DT intake platform (ServiceNow), driving process alignment and operational enhancements across regions.

• Transformational CMDB Rebuild: Orchestrated a comprehensive rebuild of heritage CMDB, elevating data accuracy and usability, and fostering a culture of effective project management worldwide.

• Enhanced Digital Experience Enablement: Identified and implemented digital experience enhancements, propelling global adoption of ServiceNow as a unified DT management solution.

• Facilitation of UpLift Initiatives: Collaborated with CIO and DT leaders to drive UpLift objectives, optimizing cost-efficiency, and elevating the digital customer experience.

• Accelerator Team Development: Established a high-impact accelerator team, fueling cross-organizational project delivery in line with OTIS's global strategy and UpLift goals.

• Change Champion: Actively supported and championed OTIS's transformative initiatives, contributing to the achievement of UpLift and AP24 objectives.

 

Director, Global Transformation Programs

June 2022 - December 2023 | Otis Elevator Company World Headquarters (former portfolio company of United Technologies)

• Global Infrastructure and Applications Modernization Strategy: Spearheaded the formulation and execution of a comprehensive strategy for infrastructure and applications modernization, driving significant advancements in technology and operational efficiency for a $14B industry-leading company.

• Global Data Center Consolidation and Modernization: Orchestrated and oversaw data center consolidation and modernization initiatives across key regions, including North America, EMEA, APAC, and Mainland China, resulting in annual operational savings of $2M and recognition through the prestigious Connect Award.

• Architectural Leadership for Network Hub Infrastructure: Took charge of designing and implementing a resilient regional network hub infrastructure, playing a pivotal role in bolstering application modernization efforts and mitigating technical debt, while seamlessly supporting cloud transformation and business continuity/disaster recovery enhancements.

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Associate Director, Global Digital Core Infrastructure Leader

April 2020 - June 2022 | Otis Elevator Company World Headquarters (former portfolio company of United Technologies)

• Strategic Separation Leadership: Led the DT Core Infrastructure team in supporting the successful separation of Otis Elevator from United/Raytheon Technologies, overseeing critical aspects such as server migration, Active Directory consolidation, and user transition on a global scale.

• Championing Seamless Remote Workforce Transition: Guided project teams through the height of the Covid-19 pandemic while transitioning to a 100% remote global workforce, ensuring minimal disruptions and maintaining the separation project's timeline.

• Recognition for Exceptional COVID Response: Increased server migration volume by over 1800% and user migration by 375% during the pandemic, earning recognition from Microsoft and a CEO's award.

• Financial and Operational Oversight: Managed separation plans, timelines, and an $8M budget, delivering commitments ahead of schedule and under budget.

• Team and Stakeholder Management: Led a core team of 20 and coordinated a global project team of 400, ensuring collaboration and alignment with separation objectives while maintaining business-as-usual activities.

• Application Remediation and Integration: Remediated and integrated 265 global applications into the new IT infrastructure, ensuring a smooth post-separation transition.

• Industry Partnership and Evaluation: Conducted RFS sessions and selected IT service providers for hosting infrastructure, Active Directory/Azure AD cloud transformation, and IT service management (ITSM).

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Senior Manager, Global Digital Core Infrastructure Leader

December 2018 - April 2020 | Otis Elevator Company World Headquarters (former portfolio company of United Technologies)

• Global User Population Consolidation: Successfully led the initiative to consolidate and migrate the global user population to a centralized domain, improving system efficiency and user management processes.

• Infrastructure Separation: Guided and executed the separation of Otis' core infrastructure, including Active Directory and server platforms, from United/Raytheon Technologies, ensuring a seamless transition for the newly independent company.

• Innovative Storage Solutions: Architected and implemented independent storage solutions worldwide, leveraging strategic partnerships with global providers to deliver reliable and cost-effective infrastructure support.

• Data Center and Cloud Management: Oversaw the management of four global data centers and played a key role in the adoption and optimization of cloud services, including Microsoft Azure, driving operational flexibility and scalability.

• Financial Stewardship: Took charge of core infrastructure TSA initiatives and played a pivotal role in budgeting, with responsibilities encompassing an $8M infrastructure TSA budget and global cloud budgeting and billing exceeding $12M.

 

Digital Infrastructure Leader

October 2016 - December 2018 | UTC Fire & Security Products North America

• Strategic Initiative Leadership: Guided infrastructure modernization, application rationalization, and cloud transformation projects for UTC's Global Security Businesses, unifying the technology approach and enhancing operational efficiency.

• Financial Management: Oversaw a $5M+ infrastructure budget, ensuring cost-effective and impactful investments to support critical operations and innovation within the $700M CCS footprint.

• Operational Oversight: Managed day-to-day support for both in-house employees and remote workers, enhancing the overall IT experience and minimizing any potential disruptions to business processes.

• Vendor and Partnership Management: Cultivated and maintained strong relationships with preferred vendors and external partners, leveraging their expertise to drive technology advancements and service excellence.

• Large-Scale Migration: Successfully completed over 2000 active directory migrations, streamlining access management and strengthening data security within a new consolidated domain.

• Audit Compliance: Led three IT audits, achieving positive results and demonstrating robust governance and control over key technology systems and processes.

 

Network Architect/Administrator

February 2016 - October 2016 | Ardent Management Consulting (Robert Half Contract)

• Network Infrastructure Management: Effectively managed a highly segmented cloud infrastructure on VMware's ESX vSphere and vCloud platforms, ensuring optimal performance and security.

• Cloud Environment Leadership: Led the design, deployment, and maintenance of numerous private customer cloud environments, showcasing strong technical expertise and customer-centric focus.

• Strategic Project Execution: Took the lead in major network engineering projects, such as the seamless migration of the corporate infrastructure to Microsoft O365 and Azure, improving collaboration and scalability.

• Operational Efficiency Enhancement: Analyzed infrastructure requirements and implemented a plan to convert capital investments into operating costs, boosting cost-effectiveness and reducing on-site dependencies.

• Technology Integration and Testing: Actively participated in comprehensive, real-time testing of new services like O365, Azure Active Directory, and Skype for Business Cloud PBX, ensuring smooth deployments and minimal disruptions.

• Technological Advancement: Conducted audits and recommended new technologies, enhancing network efficiency, availability, and accountability.

 

Vice President

January 2009 - January 2018 | DB Technology Partners Inc. | Delray Beach, FL

• Specialized IT Solutions: Demonstrated expertise in providing complex IT support services, LAN/WAN project management, and remote access solutions to high-net-worth individuals, VIP clients, and the US Government.

• Strategic Solution Architecture: Took a strategic approach to solution architecture, focusing on creating value, improving efficiency, and ensuring a measurable return on investment for clients.

• Networking Platform Implementation: Successfully led the implementation of advanced VMware and Hyper-V network platforms, leveraging layer 2 and 3 technologies, HP, Dell, and Cisco infrastructure, and resilient data center architectures.

• High-Performance Hardware/Software: Aligned project deliverables with industry best practices by utilizing best-in-class hardware and software solutions, contributing to robust and reliable client infrastructures.

 

Director of IT Infrastructure & Operations

January 2012 - April 2015 | Uniform Advantage | Plantation, FL

• Operational Leadership: Directed daily IT operations and managed IT Operations & Service Delivery, network architecture, and engineering teams.

• Transformational Initiatives: Drove cloud and digital transformation for enhanced scalability and efficiency.

• Process Optimization: Implemented ITIL methodology, streamlining support and production processes.

• Cross-functional Collaboration: Bridged development and infrastructure teams for effective project execution.

• Financial Management: Managed a $5M annual operations budget, ensuring optimal resource allocation.

• Strategic Alignment: Aligned IT services with organizational mission and strategic goals.

• ECommerce & Retail Support: Maintained high availability for global eCommerce operations, supporting 60% of annual revenue.

• Infrastructure Innovation: Led the architectural and engineering aspects of a national VoIP (Voice over IP) pilot program, resulting in substantial cost savings, operational efficiency gains, and improved internal communication.

• Financial impact and Infrastructure Upgrades: Played a hands-on role in infrastructure-related upgrades, delivering a significant ROI of over half a million dollars in the first year.

 

Executive Director of IT & Chief Information Officer

November 2010 - September 2011 | Forward Industries (NASD FORD) | Pompano Beach, FL

• Corporate Virtualization Strategy: Architected the corporate virtualization strategy, enhancing operational efficiency and paving the way for future technological advancements.

• Digital Transformation Leadership: Spearheaded digital transformation efforts, driving innovation and integrating new technologies across departments.

• Operational Excellence: Provided day-to-day leadership for IT, managing layer 2 & 3 Cisco and HP networking, optimizing infrastructure performance.

• Global Real Estate Expansion: Managed global real estate expansion and corporate relocation from South Florida to Santa Monica, CA, minimizing operational disruptions.

• Project Oversight: Offered operational oversight and inspired cross-functional teams, achieving project goals and fostering a collaborative culture.

• Telecom Management and Cost Savings: I held the responsibility for global telecom management and orchestrated the transition from an Asterisk VoIP system to a Cisco/MPLS platform. This strategic move resulted in significant cost savings, amounting to over $1 million annually.

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Vice President of Information Technology

August 2005 - October 2010 | Sandow Media | Boca Raton, FL

• Strategic Technology Infrastructure Development: Instrumental in designing and constructing Sandow Media's initial LAN/WAN capabilities, establishing a robust foundation for the company's digital operations. This initiative facilitated seamless communication and enhanced workflow efficiency across the organization.

• Ecommerce Platform Pioneering: Led the development and implementation of Sandow's first-generation Ecommerce platforms, capitalizing on emerging online market trends. This strategic move significantly diversified the company's revenue streams and bolstered its competitive edge within the industry.

• Organizational Expansion and Acquisitions: Following a series of high-profile acquisitions, played a pivotal role in managing the technological integration of twelve new entities into the Sandow Media fold. This endeavor required adept leadership and seamless collaboration with cross-functional teams to align IT strategies and consolidate resources effectively.

• Talent Acquisition and Team Building: As a key member of the executive leadership, actively supported the company's rapid workforce expansion from under 30 employees to over 400. Spearheaded comprehensive recruitment efforts to attract top IT talents and fostered a cohesive team environment to drive innovation and operational excellence.

 

Lead Technology Consultant

January 2003 - April 2007 | New York Life Insurance Company | Fort Lauderdale, FL

• Agent Technology Management: Oversaw the technology infrastructure and operations for 200+ agents in the South Florida region, ensuring seamless functionality and high client satisfaction.

• Vendor Partnership and Cost Optimization: Negotiated advantageous pricing and contractual terms with technology vendors, resulting in significant cost savings for clients while maintaining service excellence.

• Strategic Recommendations: Provided actionable insights and strategic guidance to agents on technology investments, enabling them to enhance operational efficiency and gain a competitive edge.

• Collaboration with Home Office: Worked closely with Home Office leadership on expansion initiatives, playing a key role in establishing new sales offices in Miami and West Palm Beach.

 

Cyber Security Specialist

January 1999 2001 | New York Life Insurance Company | New York, NY

• Fast Track Training Program: Graduated as the first trainee with a specialization in IT infrastructure security, demonstrating a strong aptitude for the field.

• Advanced DMZ Infrastructure: Instrumental in engineering and extensively documenting New York Life’s cutting-edge DMZ infrastructure, positioning the company for future security challenges.

• Technical Expertise: Attained expert-level proficiency in Check Point/Nokia, Blue Coat (CacheFlow), Cisco, and F5 network hardware, enhancing the team’s capabilities in managing diverse security systems.

• Level III Engineering Support: Provided pivotal support to the secure token ring network and legacy applications, ensuring uninterrupted cybersecurity operations.

 

 

 

CERTIFICATIONS

ITIL | Credential ID 02338364-01-EQJV

2015 | APMG International

AWARDS

Connect Award | Otis Elevator Company

Awarded for achievements in the data center space.

 

Otis CEO Award | Otis Elevator Company

Award for excellence in guiding Otis through the Covid 19 crisis and achieving a successful separation from United Technologies. 

 

EDUCATION

Bachelor’s Degree

University of Miami Coral Gables, FL 1999